Directions: First repeat after your tutor and then practice each role.
Directions: First repeat after your tutor and then read aloud by yourself.
Directions: First repeat after your tutor and then read aloud again by yourself.
Activity 1: Discuss the following with your tutor:
Q1: How easy is it to return a defective or broken item to a store in your country? What sort of items are easily returnable and which ones aren’t?
Q2: Talk about a time when you had difficulty returning an item. What was the item, what was wrong, and why was it so troublesome?
Activity 2: A customer, the tutor, is calling your company (Fully Clothed Clothing) to complain about a bulk order of T-shirts ordered. The shirts are stained and the wrong sizes were shipped. Try to keep the customer from terminating their contract by apologizing and try to figure out how to solve the problem.