Level B2 Business English
Lesson 69
Graphs And Charts
グラフとチャート

1
TOPIC QUESTION
今日のトピック

Customer Service Satisfaction
顧客満足度

2
ARTICLE
記事

Directions: Read the following graphs.
課題： 以下のグラフを読み解いて説明しましょう。
Customer Service Satisfaction

3
VOCABULARY
語い

Directions: First repeat after your tutor and then read aloud by yourself.

outpaced
～を上回った、追い越した
research
リサーチ、調査
survey
調査
operating
運営する
based
～をもとにした

4
Questions
質問

Directions: Read the questions aloud and answer them.
課題： 質問を声に出して読んだ後、答えてみましょう。

1. What factors are included in this graph?
2. What factor attributed to the increase in Overall Service?
3. As a consumer, how would you rank the factors according to level of importance?
4. What kind of service can a company offer to make you satisfied?