Level B2 Business English
Lesson 70
Graphs And Charts
グラフとチャート

1
TOPIC QUESTION
今日のトピック

Complaint Statistics
苦情の統計

2
ARTICLE
記事

Directions: Read the following article and table.
課題: 以下の記事を音読し表を読み解きましょう。

FY 2011 Annual Complaint Data
During FY 2011, SHL closed 33,632 files relating to complaints, questions, and other contacts received from investors. Comparable data for prior fiscal years is not available due to a change in reporting methodology.
TEN MOST COMMON COMPLAINTS

3
VOCABULARY
語い

Directions: First repeat after your tutor and then read aloud by yourself.

advocacy
支持、弁護
fraud
詐欺
fiscal year
(【略】FY)会計年度、営業年度
omission
省略、手抜き
methodology
方法論

4
Questions
質問

Directions: Read the questions aloud and answer them.
課題: 質問を声に出して読んだ後、答えてみましょう。

1. Which customer complaint increased the most compare to the previous year?
2. Which customer complaint decreased the most compare to the previous year?
3. Which of one of these complaints do you think is the worst? Why?
4. Describe a time when you filed for a complaint.