Level B2 General English

Lesson 24

Customer Service And Complaints
顧客サービスと苦情

It is said that there are people that are born to complain, for they seem to complain about everything and everyone. For example, they might be in a restaurant and for them the service is “too slow” or they will say that the food is “too hot” or the food is “too cold”. They might be on a bus and they will say that the bus is "too crowded" or the bus driver is going "too slow".

There are times when it is proper to complain because a service or product has not been delivered in the manner that you were led to expect it to be. If a complaint is warranted and it is lodged properly, then it becomes the tool for getting the problem corrected. It can also be the tool that leads to changes that ensure the problem should not occur again.

If people complain all the time and about everything then other people tend to label them as chronic complainers and begin to ignore them. Once they acquire this label, it is very hard for them to shake it off and they will find they have trouble getting better service. The best thing to do is make sure there is a valid reason for the complaint and to proceed with it in a proper and courteous manner then you will get a proper response.